Senior Project Manager

Location: Remote (UK)
Department: Delivery / Business Operations
Reports to: Head of Change & Transformation or Programme Manager

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Why join Infix?

Infix exists to make healthcare scheduling simpler, smarter, and more human. Our platform helps NHS teams reduce waiting lists, improve productivity, and make life easier for staff and patients.

We’re a fully remote, values-led startup, and our culture reflects what we believe in:

• We listen to our customers, to each other, and to the challenges of the healthcare system.

• We challenge assumptions, complexity, and the status quo so we can build better solutions.

• We keep it simple in how we work, communicate, and design our products.

• We get it done with pace, ownership, and a genuine team-first mindset.

Joining us means real impact, autonomy, and the chance to shape how digital transformation lands across healthcare partners. As we scale, we’re looking for a Senior Project Manager who thrives in complex stakeholder environments, loves bringing structure to ambiguity, and is energised by delivering meaningful change.

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The Role

The Senior Project Manager leads complex, multi-site implementations of Infix across the NHS and private healthcare partners. You will steer delivery from mobilisation to go-live, champion change and adoption, and build trusted relationships with clinical and operational leaders.

You’ll also play a key part in improving our delivery frameworks, building capability in the team, and helping evolve how Infix scales nationally.

Key responsibilities

1. Lead end-to-end project delivery

• Own day-to-day delivery across clinical, operational and technical stakeholders.

• Manage plans, risks, timelines and dependencies with clarity and accountability.

• Facilitate project meetings, ensuring actions are delivered at pace.

2. Senior stakeholder engagement & strategic planning

• Build strong, trusted relationships with client counterparts and leaders.

• Develop delivery and change plans aligned to client priorities.

• Provide proactive, transparent updates on progress, risks and outcomes.

3. Change management & adoption leadership

• Lead stakeholder analysis, engagement, and tailored communication.

• Champion user adoption, ensuring changes are understood, supported and embedded.

• Produce simple, user-friendly materials that support behaviour change.

4. Operational readiness & go-live

• Oversee readiness assessments, testing and access setup.

• Deliver a smooth and well-supported go-live.

• Coordinate structured early life support and handover to Customer Success.

5. Performance, evaluation & improvement

• Lead lessons-learned reviews and drive continuous improvement.

• Share insights with Product and Data to shape future enhancements.

• Share knowledge openly to build capability and consistency across the team.

• Promote collaboration, simplicity, and learning in everything you do.

• Provide delivery insight to commercial proposals and strategic discussions.

• Ensure client outcomes are captured and fed back into product and service development.

Person specification

Experience

Essential

• Strong track record delivering complex, multi-site projects, ideally within the NHS, healthcare or digital health.

• Experience working within environments that require strong governance, data protection, and confidentiality

• Background in change management and leading user adoption at scale.

• Comfortable managing senior stakeholders and navigating healthcare governance.

• Experienced in agile, iterative and collaborative delivery approaches.

• Comfortable working in a startup or early-stage organisation where you need to be agile, hands-on, and embrace change as an opportunity.

Desirable

• Experience working with scheduling, operational improvement or workforce systems.

• Experience supporting or coaching teams through transformation.

• Exposure to NHS IG, clinical safety standards, and the handling of sensitive patient data.

Skills & behaviours

We’re looking for someone who naturally demonstrates our Infix values in how they work:

We listen

• Builds strong relationships and is empathetic, perceptive and attentive.

• Understands the pressures of healthcare environments and adapts accordingly.

We challenge

• Brings constructive challenge to improve decisions.

• Confident simplifying complexity and asking the right questions.

We keep it simple

• Communicates clearly, without jargon.

• Brings structure and clarity to ambiguous or evolving situations.

We get it done

• Takes ownership, works at pace, and follows through on commitments.

• Calm under pressure with a bias for progress and practical solutions.

Personal qualities

• Highly organised, proactive and collaborative.

• Able to interpret data and translate insights into action.

• A natural facilitator who brings people together around shared goals.

• Comfortable working remotely with distributed teams.

What we offer

• Fully remote, flexible working

• Meaningful work that improves healthcare delivery

• Supportive, values-driven culture

• Autonomy, trust and space to grow as the company scales

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How to apply

If this role sounds like the right next step for you, we’d love to hear from you.

To apply, please send us the following:

• Your CV
• A detailed cover letter outlining your motivations, your interest in Infix, and how your experience aligns with the role and our values.
• Confirmation that you hold valid right to work in the UK, as Infix is not currently licensed to sponsor overseas workers.

We review applications on an ongoing basis and will be in touch if your background aligns with what we’re looking for.